Do you use the bpme app? I noticed one day that there wasn’t a charge on my card and emailed bp and they said my car was now on the list and I would have to go instore to pay. Apparently if your phone loses connection during the process the payment doesn’t go through and when you activate the pump then you have just 90 seconds to lift the pump or it cancels the process. Sent from my iPad using Tapatalk Pro